Returns & Refunds Policy
At Alex Hill Woodworks, we take pride in crafting high-quality furniture designed to last. Every piece is carefully inspected before shipping to ensure it meets our standards. However, if your order arrives damaged, we are happy to assist with a return.
Returns Eligibility
- We only accept returns for items that arrive damaged.
- Claims for damaged items must be made within 48 hours of delivery.
- The item must be unused and in the same condition as received.
- Proof of damage (photos of the item and packaging) must be provided.
How to Request a Return
- Contact us within 48 hours of delivery.
- Provide your order number, a description of the damage, and clear photos.
- Our team will assess the claim and provide instructions for returning the item if eligible.
- Once the damaged item is received and inspected, we will issue a refund or send a replacement.
Refunds & Replacements
- Approved refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
- If you prefer, we can arrange for a replacement instead of a refund, subject to availability.
Non-Returnable Items
- We do not accept returns for non-damaged items, including change-of-mind purchases.
- Custom or made-to-order pieces are final sale unless damaged in transit.
Shipping Costs
- If a return is approved, we will cover return shipping costs for damaged items.
- Customers are responsible for ensuring the item is securely packaged for return shipping.
For any questions or concerns, please contact us at via the contact page. Thank you for supporting handcrafted furniture!